Frequently Asked Questions


What’s your return policy?

Return any of our products--no questions asked--within 30 days of purchase. We even pay return shipping.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

What type of credit /debit card transaction will I see on my bill?

The credit card transaction will appear on your bill as 'PayPal*Thembalethubeaders.

Why Should I give?

We understand that making a donation or giving your time for a charity is a big commitment, a decision that is based upon trust and a belief in the cause.  Giving enables Thembalethu Beaders to address unprecedented challenges enhances health, enriches culture, and advance in Living and Education in the women and children in the rural villages.

Do I need an account to make a donation?

No, you do not need an account; you can simply click on the the donation button and make your donation with a debit or credit card.

Why does it take 4 to 6 weeks to receive my orders?

Each item is delicately carved, beaded with patience and precision then shipped from South Africa. Therefore we ensure that each item is created to deliver you the best possible product.

Do you sell products at wholesale prices?

Yes, for more information on wholesale prices please email us at:

How do I send money electronically through wires?

Wire instructions are below:
Bumbanani Creche Registration Number: 114-751 NPO Bank:
FNB Account Name: Bumbanani Creche
Account Number: 62375035253
Branch Code: 221426

Will Thembalethu Beaders share my personal information?

Your personal information under no circumstances will be shared with other charities or vendors.

What type of receipt will I received upon a purchase or donation?

You will receive a printable email confirmation receipt of your donation and or purchase.